This privacy policy informs you of how your data is managed by us. You have rights regarding your data, including the right to withdraw consent and to object to processing based on legitimate interests, profiling (such as the use of custom and similar audiences), and direct marketing. You can exercise these rights at any time by emailing us at hello@heatpumpgenie.com. For further details on our data processing practices and your rights, please read on. We maintain commercial relationships with our Service Providers, meaning we may receive payment when we share information you provide via our webforms to allow them to offer you quotes or information on requested products or services.
Requesting Quotes or Information
Our site enables you to request quotes or information on selected products or services (the “Product”).
The service connects individuals looking to purchase the Product with relevant providers (“Service Providers”).
To request and receive quotes or information for the Product (“Quotes”), please complete and submit our webform.
Once we receive your request, we’ll connect you with one or more relevant Service Providers, who will contact you directly with the requested Quotes. We share the information you provide on our webforms with these Service Providers, who will then contact you directly. Our webforms ask for your consent before submitting your details. This consent statement clearly indicates that Service Providers will contact you.
For specific Products, we may call you to confirm your details or requirements before connecting you with relevant Service Providers.
There is no obligation to purchase from any of the Service Providers we connect you with.
Except as outlined in this Privacy Policy, we do not share your data with others or use it for any purpose beyond aggregate, anonymous analysis. We also do not transfer it to advertising networks or use it to build user profiles.
What Data We Collect and How We Collect It
Contact Details and Product Requirements
If you fill out our webform to request Quotes or book an appointment, we’ll ask for your contact details, such as name, email, phone number, postal address, and postal code.
Our webforms will also request information about your Product requirements.
Occasionally, we modify our webforms, and they may ask for additional relevant information. It will always be clear what information we are requesting, and we only request information relevant to your service needs.
If you visit our site, we may ask for your name and email (via a pop-up) to provide you with further information on products or services of interest. You’re not required to submit this information, and you may opt out at any time by clicking the unsubscribe link in our email.
IP Addresses
We store and may share Internet Protocol (IP) addresses as outlined below. Each device has a unique IP address, which allows it to communicate with other devices over the Internet.
Cookies
Cookies are small text files that websites store on your device. They’re commonly used to improve website functionality and provide information to website owners. Our cookie usage is detailed in a table at the end of this policy.
To manage or delete cookies, visit About Cookies or All About Cookies.
How We Use Your Data
Connecting You with Service Providers
If you submit a webform, we’ll securely pass your request to relevant Service Providers, who will then contact you directly. Data is shared in a secure manner, such as using HTTPS encryption. The Service Providers may contact you by phone, text/SMS, or email.
Some Service Providers may also pass your data to third-party credit check agencies as part of applications for specific financial products, which we will make you aware of in the consent statement section.
Confirming Details or Booking Appointments
For certain Products, we may call you to confirm details or book appointments with a Service Provider on your behalf. We will always tell you which Service Provider we’re making an appointment with and share your details only with your approval.
Marketing and Custom Audiences
We may use data collected in our app to better understand your interaction with our content and to track the relevance of our marketing campaigns. We also work with platforms like Facebook and Google to reach out to you and others who may be interested in our service. This data is shared in a secure, pseudonymized format, ensuring it cannot identify you personally.
Other Uses
We use your data to improve your experience, verify the authenticity of finance-related requests, remind you to complete webforms, and resolve queries from Service Providers. We may also work with third-party suppliers for purposes such as cloud storage, email, and telephony services.
Data Transfers
Depending on your requested Service Providers’ locations, we may transfer your data outside of the UK. We continue to ensure data protection aligns with EEA standards and comply with adequacy decisions where possible.
Storing Your Data
We keep your data only as long as necessary for the purposes outlined in this Privacy Policy, such as resolving Service Provider queries or engaging with users. Following these periods, we anonymize and store data for compliance purposes.
Legal Grounds
This Privacy Policy outlines our use of your data. Under GDPR, we have a valid lawful basis for each processing activity. We process your data for legitimate interests, with your consent, or to fulfil our contractual obligations.
For any questions or further information, please contact us at hello@heatpumpgenie.com.